Incomplete or unclear evidence is one of the most common reasons incidents cannot be progressed immediately. Missing screenshots, unclear URLs, or insufficient context often result in follow-up requests before action can be taken.

Automated Incident Review addresses this by providing real-time guidance during incident reporting, helping ensure all required information and evidence is captured before submission.

How It Works

When reporting an incident via the PhishFort Dashboard, Automated Incident Review evaluates the information provided and returns immediate feedback.

Case Strength Assessment

You are shown whether the incident is currently considered a strong or weak case for progression, based on the information and evidence supplied.

Incident-Type Specific Evidence and Information Guidance

If required details or evidence are missing, the system highlights exactly what needs to be provided before the case can proceed. Feedback and requirements automatically adapt based on the type of incident being reported, ensuring guidance is relevant and accurate for each case.

Why It Matters

Automated Incident Review helps:

• Reduce delays caused by missing or incomplete evidence when reporting
• Minimize follow-up requests after submission to collect the required information or evidence
• Improve the speed at which incidents can be actioned by PhishFort
• Increase takedown success rates by ensuring cases are submission-ready

This results in faster protection for brands and their customers.

Conclusion

By surfacing required information and evidence earlier in the reporting process, the Automated Incident Review improves clarity and efficiency for both customers and PhishFort analysts.

This update supports a more streamlined reporting experience and enables faster, more effective incident reporting and response.

If you have any questions or feedback on this update, please contact your PhishFort representative or reach out to the support team.